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Panorama- defn. |
"An unobstructed or complete view of an area in every direction" |
Successful Outsourcing and Application Management between Montera and your organization means taking advantage of our depth of knowledge and expertise and reaping the benefits we provide, without losing visibility and control over your applications and infrastructure. Panorama, the Montera Customer Portal, takes service delivery to a new level.
Through Panorama clients can access and initiate Performance Reports, Trouble Tickets, Change Management Requests, or interact with Montera's Enterprise Support Team on a 24/7 basis. Incidents and events can be tracked in real time, and updates and reports are always available. Panorama provides a complete, 360 degree, open, intuitive perspective of your applications and infrastructure.
A Complete, 360-Degree Customer Experience
Panorama provides:
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Comprehensive Service and Performance Reporting
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Trouble Ticket Status and Resolution Details
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Change Management Requests and Coordination
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On-Demand Reporting
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Self-Service, User Administration Tools
Panorama is an exclusive Montera Customer Tool. Access is restricted to authorized users only.
For information on our Panorama Customer Service
Portal, please contact us at 613.599.5445 ext. 204
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