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CRM

Hosted

Microsoft Dynamics CRM is offered as a software-plus-services (SaaS) solution by Montera. Montera’s Methodology delivers fast, flexible hosted CRM solutions tailored to fit the needs of various markets or industries. And since all Microsoft Dynamics CRM products run the same code base, you can easily move from partner-hosted Microsoft Dynamics CRM to an On-premise environment or even Microsoft Dynamics CRM Online (“The power of choice”).

Montera provides high quality managed Microsoft Dynamics CRM hosting services industry-leading hosting platforms and Service Level Agreements.

High Performance and Reliability

Montera acts as a seamless extension to your organization's existing network infrastructure, integrating easily with existing technologies and third-party software applications you use to run your business. Utilizing leading edge, high-performance technologies, Montera offers your organization the same security, stability, reliability and performance you would expect from hosting Microsoft Dynamics CRM at your own site.

Increased ROI Through Reduced IT Resource Consumption

In addition to the significant ROI customers realize from implementing Microsoft Dynamics CRM, Montera provides significant savings in IT hardware, software and personnel resources. Montera’s Operations Team becomes part of your team seamlessly. These Montera experts draw on their years of experience to ensure that every Montera hosted implementation is optimized.

Extensive Support Services

At Montera, we believe that customer service and technical support play a large role in the success or failure of any hosted solution. So we invested heavily in each of these critical areas to make sure Montera offers our hosted customers the same high performance, quality and reliability that Microsoft Dynamics CRM Enterprise customers enjoy.

At the heart of Montera's customer service mandate sits the Customer Management Team. Each Montera customer is assigned an Account Manager who proactively monitors, supports, and consults with each customer to ensure optimal support and customer satisfaction. This team of service experts pride themselves on catching problems before they happen, so the impact on your organization is minimized.

Montera's technical support services have been built to provide Montera customers with the flexible, responsive support required to succeed with a business-critical application like Microsoft Dynamics CRM. Offering dedicated support representatives, guaranteed response times and a support request prioritization system, Montera offers the assurance that your organization will receive the support you need, when you need it.

SaaS / ASP vs. On-premise

Many business executives associate CRM to “endless meetings discussing technology using IT lingo”, drawn out project timelines and/or extensive assessments driven by RFIs or RFPs. That’s why many business decision makers are opting for “Software as a Service” (SaaS) or “Application Service Provider” (ASP) models to bring CRM to fruition within their organization.

At Montera we understand the value behind each of these different delivery models. Regardless if it’s Saas, ASP or on-premise, we understand that it is YOUR decision to choose what you think will best fit YOUR business and we are there to guide you through this journey.

With more than 90 delivered CRM projects in the High-Tech, Manufacturing, Health and Finance sectors, Montera has the experience required to apply CRM technology to improve business performance. Montera prefers to focus on using the CRM tool to deliver new business capabilities and tangible benefits regardless of the customer’s preferred model.