Microsoft Dynamics CRM is offered as a software-plus-services (SaaS) solution by
Montera. Montera’s Methodology delivers fast, flexible hosted CRM solutions tailored
to fit the needs of various markets or industries. And since all Microsoft Dynamics
CRM products run the same code base, you can easily move from partner-hosted Microsoft
Dynamics CRM to an On-premise environment
or even Microsoft Dynamics CRM Online (“The
power of choice”).
Montera provides high quality managed Microsoft Dynamics CRM hosting services industry-leading
hosting platforms and Service Level Agreements.
High Performance and Reliability
Montera acts as a seamless extension to your organization's existing network infrastructure,
integrating easily with existing technologies and third-party software applications
you use to run your business. Utilizing leading edge, high-performance technologies,
Montera offers your organization the same security, stability, reliability and performance
you would expect from hosting Microsoft Dynamics CRM at your own site.
Increased ROI Through Reduced IT Resource Consumption
In addition to the significant ROI customers realize from implementing Microsoft Dynamics
CRM, Montera provides significant savings in IT hardware, software and personnel
resources. Montera’s Operations Team becomes part of your team seamlessly. These
Montera experts draw on their years of experience to ensure that every Montera hosted
implementation is optimized.
Extensive Support Services
At Montera, we believe that customer service and technical support play a large
role in the success or failure of any hosted solution. So we invested heavily in
each of these critical areas to make sure Montera offers our hosted customers the
same high performance, quality and reliability that Microsoft Dynamics CRM Enterprise customers
At the heart of Montera's customer service mandate sits the Customer Management
Team. Each Montera customer is assigned an Account Manager who proactively monitors,
supports, and consults with each customer to ensure optimal support and customer
satisfaction. This team of service experts pride themselves on catching problems
before they happen, so the impact on your organization is minimized.
Montera's technical support services have been built to provide Montera customers
with the flexible, responsive support required to succeed with a business-critical
application like Microsoft Dynamics CRM. Offering dedicated support representatives, guaranteed
response times and a support request prioritization system, Montera offers the assurance
that your organization will receive the support you need, when you need it.