Bob Cyr - Vice President, Enterprise Solutions

Bob Cyr is an experienced professional with 26 years in the technology sector primarily in service delivery, outsourcing, and sales capacities. He has held management responsibilities for the past 17 years in organizations such as SHL Systemhouse, JetForm, Nortel Networks, and Hewlett-Packard.

Bob’s experience in selling and implementing enterprise-level solutions in North America, Europe and Asia has sharpened his ability to understand business cultures and analyse the needs before matching them to the appropriate process, people, and technology. Bob’s first CRM experience was as a business sponsor and change agent for implementing CRM within the customer service organisation at JetForm. Subsequently, he was also responsible for the global deployment and adoption of CRM by JetForm’s sales force enablling a consultancy-led approach to selling based on the Solution Selling methodology. Since that time, Bob’s success in designing customer solutions is attributed to these experience s and his personal adoption of these best practices.

Bob’s analytical abilities and business acumen are valued by customers looking to uncover ways of meeting challenges in the areas of sales, marketing, and customer service. He is an expert at designing and implementing business process and technology solutions that enable a common language throughout an organization, ultimately resulting in improved operational capabilities and corporate performance.

Bob is a graduate of Electronic Data Processing program at Canadore College of Applied Arts and Technology.